Large Scale Analysis of Multitasking Behavior During Remote Meetings


Virtual meetings are critical for remote work because of the need for synchronous collaboration in the absence of in-person interactions. In-meeting multitasking is closely linked to people's productivity and wellbeing. However, we currently have limited understanding of multitasking in remote meetings and its potential impact. In this paper, we present what we believe is the most comprehensive study of remote meeting multitasking behavior through an analysis of a large-scale telemetry dataset collected from February to May 2020 of U.S. Microsoft employees and a 715-person diary study. Our results demonstrate that intrinsic meeting characteristics such as size, length, time, and type, significantly correlate with the extent to which people multitask, and multitasking can lead to both positive and negative outcomes. Our findings suggest important best-practice guidelines for remote meetings (e.g., avoid important meetings in the morning) and design implications for productivity tools (e.g., support positive remote multitasking).

Honorable Mention
Hancheng Cao
Stanford University, Stanford, California, United States
Chia-Jung Lee
Amazon, Seattle, Washington, United States
Shamsi Iqbal
Microsoft Research, Redmond, Washington, United States
Mary Czerwinski
Microsoft Research, Redmond, Washington, United States
Priscilla N Y. Wong
UCL Interaction Centre, London, United Kingdom
Sean Rintel
Microsoft Research, Cambridge, United Kingdom
Brent Hecht
Microsoft, Redmond, Washington, United States
Jaime Teevan
Microsoft, Redmond, Washington, United States
Longqi Yang
Microsoft, Redmond, Washington, United States




会議: CHI 2021

The ACM CHI Conference on Human Factors in Computing Systems (

セッション: Combining Digital and Analogue Presence in Online Work

[A] Paper Room 08, 2021-05-11 17:00:00~2021-05-11 19:00:00 / [B] Paper Room 08, 2021-05-12 01:00:00~2021-05-12 03:00:00 / [C] Paper Room 08, 2021-05-12 09:00:00~2021-05-12 11:00:00
Paper Room 08
12 件の発表
2021-05-11 17:00:00
2021-05-11 19:00:00