Digital Design Marginalization: New Perspectives on Designing Inclusive Interfaces

要旨

We conceptualize Digital Design Marginalization (DDM) as the process in which a digital interface design excludes certain users and contributes to marginalization in other areas of their lives. Due to non-inclusive designs, many underrepresented users face barriers in accessing essential services that are moving increasingly, sometimes exclusively, online – services such as personal finance, healthcare, social connectivity, and shopping. This can further perpetuate the “digital divide,” a technology-based form of social inequality that has offline consequences. We introduce the term Marginalizing Design to describe designs that contribute to DDM. In this paper, we focus on the impact of Marginalizing Design on older adults through examples from our research and discussions of services that may have marginalizing designs for older adults. Our aim is to provide a conceptual lens for designers, service providers, and policy makers through which they can use to purposely lessen or avoid digitally marginalizing groups of users.

著者
Jaisie Sin
University of Toronto, Toronto, Ontario, Canada
Rachel L.. Franz
University of Washington, Seattle, Washington, United States
Cosmin Munteanu
University of Toronto Mississauga, Mississauga, Ontario, Canada
Barbara Barbosa Neves
The University of Melbourne, Melbourne, Victoria, Australia
DOI

10.1145/3411764.3445180

論文URL

https://doi.org/10.1145/3411764.3445180

動画

会議: CHI 2021

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)

セッション: Understanding Accessibility

[A] Paper Room 01, 2021-05-11 17:00:00~2021-05-11 19:00:00 / [B] Paper Room 01, 2021-05-12 01:00:00~2021-05-12 03:00:00 / [C] Paper Room 01, 2021-05-12 09:00:00~2021-05-12 11:00:00
Paper Room 01
12 件の発表
2021-05-11 17:00:00
2021-05-11 19:00:00
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