The Psychological Well-Being of Content Moderators

要旨

An estimated 100,000 people work today as commercial content moderators. These moderators are often exposed to disturbing content, which can lead to lasting psychological and emotional distress. This literature review investigates moderators' psychological symptomatology, drawing on other occupations involving trauma exposure to further guide understanding of both symptoms and support mechanisms. We then introduce wellness interventions and review both programmatic and technological approaches to improving wellness. Additionally, we review methods for evaluating intervention efficacy. Finally, we recommend best practices and important directions for future research. Content Warning: we discuss the intense labor and psychological effects of CCM, including graphic descriptions of mental distress and illness.

著者
Miriah Steiger
St. Mary's University, San Antonio, Texas, United States
Timir J.. Bharucha
St. Mary's University, San Antonio, Texas, United States
Sukrit Venkatagiri
Virginia Tech, Arlington, Virginia, United States
Martin J. Riedl
University of Texas at Austin, Austin, Texas, United States
Matthew Lease
University of Texas at Austin, Austin, Texas, United States
DOI

10.1145/3411764.3445092

論文URL

https://doi.org/10.1145/3411764.3445092

動画

会議: CHI 2021

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)

セッション: Affection and Support in a Digital World

[A] Paper Room 08, 2021-05-10 17:00:00~2021-05-10 19:00:00 / [B] Paper Room 08, 2021-05-11 01:00:00~2021-05-11 03:00:00 / [C] Paper Room 08, 2021-05-11 09:00:00~2021-05-11 11:00:00
Paper Room 08
13 件の発表
2021-05-10 17:00:00
2021-05-10 19:00:00
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