Taika Augustaitis
University of Michigan School of Information, Ann Arbor, Michigan, United States
Transgender people face difficulties accessing healthcare from providers, and thus often turn to online sources to seek health information. However, online platforms may not properly support trans health information seeking, and health information found online may be limited in accuracy. To examine how online platforms can best support trans health information seeking, we conducted online focus groups with trans people (n = 26) about their experiences with online health information and their needs and desires for online health information seeking platforms. We found that trans people face both facilitators and barriers to finding accurate, actionable information online. Facilitators include online community discovery, group privacy features, and the dual synchronous and asynchronous nature of online content. Barriers include platform censorship, misinformation, hate speech, and lack of tools to flag inaccurate content. We provide recommendations for how platforms can support trans health information seeking by ensuring that medical information is accurate, accessible, easy to locate, and relevant to a diverse set of trans identities and experiences.
https://doi.org/10.1145/3411764.3445091
The ACM CHI Conference on Human Factors in Computing Systems (https://chi2021.acm.org/)