In Helping a Vulnerable Bot, You Help Yourself: Designing a Social Bot as a Care-Receiver to Promote Mental Health and Reduce Stigma

要旨

Helping others can have a positive effect on both the giver and the receiver. However, supporting someone with depression can be complicated and overwhelming. To address this, we proposed a Facebook-based social bot displaying depressive symptoms and disclosing vulnerable experiences that allows users to practice providing reactions online. We investigated how 55 college students interacted with the social bot for three weeks and how these support-giving experiences affected their mental health and stigma. By responding to the bot, the participants reframed their own negative experiences, reported reduced feelings of danger regarding an individual with depression and increased willingness to help the person, and presented favorable attitudes toward seeking treatment for depression. We discuss design opportunities for accessible social bots that could help users to keep practicing peer support interventions without fear of negative consequences.

キーワード
Health
Mental Health
Depression
Stigma
College Student
Social Bot
著者
Taewan Kim
Seoul National University, Seoul, Republic of Korea
Mintra Ruensuk
Ulsan National Institute of Science and Technology, Ulsan, Republic of Korea
Hwajung Hong
Seoul National University, Seoul, Republic of Korea
DOI

10.1145/3313831.3376743

会議: CHI 2020

The ACM CHI Conference on Human Factors in Computing Systems

セッション: Supporting wellbeing

Paper session
Paper
317AB KAHO'OLAWE
2020-04-29 18:00:00
2020-04-29 19:15:00
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