Celebrating Everyday Success: Improving Engagement and Motivation using a System for Recording Daily Highlights


The demands of daily work offer few opportunities for workers to take stock of their own progress, big or small, which can lead to lower motivation, engagement, and higher risk of burnout. We present Highlight Matome, a personal online tool that encourages workers to quickly record and rank a single work highlight each day, helping them gain awareness of their own successes. We describe results from a field experiment investigating our tool's effectiveness for improving workers' engagement, perceptions, and affect. Thirty-three knowledge workers in Japan and the U.S. used Highlight Matome for six weeks. Our results show that using our tool for less than one minute each day significantly increased measures of work engagement, dedication, and positivity. A qualitative analysis of the highlights offers a window into participants' emotions and perceptions. We discuss implications for theories of inner work life and worker well-being.

Knowledge Workers
Work Engagement
Daniel Avrahami
FXPAL, Palo Alto, CA, USA
Kristin Williams
Carnegie Mellon University, Pittsburgh, PA, USA
Matthew L. Lee
FXPAL, Palo Alto, CA, USA
Nami Tokunaga
Fuji Xerox, Yokohama, Japan
Yulius Tjahjadi
FXPAL, Palo Alto, CA, USA
Jennifer Marlow
FXPAL, Palo Alto, CA, USA




会議: CHI 2020

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2020.acm.org/)

セッション: Supporting wellbeing

Paper session
5 件の発表
2020-04-29 18:00:00
2020-04-29 19:15:00