Xiong Zhang
University of Rochester, Rochester, NY, USA
Reviews are integral to e-commerce services and products. They contain a wealth of information about the opinions and experiences of users, which can help better understand consumer decisions and improve user experience with products and services. Today, data scientists analyze reviews by developing rules and models to extract, aggregate, and understand information embedded in the review text. However, working with thousands of reviews, which are typically noisy incomplete text, can be daunting without proper tools. Here we first contribute results from an interview study that we conducted with fifteen data scientists who work with review text, providing insights into their practices and challenges. Results suggest data scientists need interactive systems for many review analysis tasks. Towards a solution, we then introduce Teddy, an interactive system that enables data scientists to quickly obtain insights from reviews and improve their extraction and modeling pipelines.
https://doi.org/10.1145/3313831.3376235
The ACM CHI Conference on Human Factors in Computing Systems (https://chi2020.acm.org/)