Making Chat at Home in the Hospital: Exploring Chat Use by Nurses

要旨

In this paper, we examine WhatsApp use by nurses in India. Globally, personal chat apps have taken the workplace by storm, and healthcare is no exception. In the hospital setting, this raises questions around how chat apps are integrated into hospital work and the consequences of using such personal tools for work. To address these questions, we conducted an ethnographic study of chat use in nurses' work in a large multi-specialty hospital. By examining how chat is embedded in the hospital, rather than focusing on individual use of personal tools, we throw new light on the adoption of personal tools at work — specifically what happens when such tools are adopted and used as though they were organisational tools. In doing so, we explicate their impact on invisible work [77] and the creep of work into personal time, as well as how hierarchy and power play out in technology use. Thus, we point to the importance of looking beyond individual adoption by knowledge workers when studying the impact of personal tools at work.

キーワード
ethnography
chat apps
WhatsApp
hospital communication
nursing
work-life balance
workplace studies
著者
Naveena Karusala
University of Washington, Seattle, WA, USA
Ding Wang
Microsoft Research India, Bengaluru, India
Jacki O'Neill
Microsoft Research India, Bengaluru, India
DOI

10.1145/3313831.3376166

論文URL

https://doi.org/10.1145/3313831.3376166

会議: CHI 2020

The ACM CHI Conference on Human Factors in Computing Systems (https://chi2020.acm.org/)

セッション: Collaboration for caring

Paper session
313A O'AHU
5 件の発表
2020-04-28 01:00:00
2020-04-28 02:15:00
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