This paper investigates the dissemination, situated fact-checking processes, and social effects of COVID-19 related online and offline misinformation in rural Bangladeshi life. A six-month-long ethnographic study in three villages found villagers perceived a lack of knowledge and experience among local medical professionals and often fell for flashy promotions of unreliable and unconfirmed cures. Villagers built on their local beliefs and myths, religious faiths, and social justice sensibilities while fact-checking suspicious information. They often reported being misled by misinformation that caters to these values, and they further spread this information through conversations with friends and family. Based on our findings, we argue that CSCW and HCI researchers should study misinformation and situated fact-checking together as a communal practice to design appropriate wellbeing technologies and social media for given communities.
The outbreak of COVID-19 has resulted in a worldwide public health crisis. In such times of crisis, access to relevant and accurate information is critical. For many people in China, domestic social media platforms such as WeChat and Weibo have become dominant sources of COVID-19-related information and news. On these platforms, government censorship policies, astroturfers, and other government interventions have contributed to an increasingly complex social media environment. People have to evaluate the trustworthiness of COVID-19-related information and make sharing decisions in such a complex environment. We conducted interviews with 33 Chinese WeChat users to understand how individuals were seeking COVID-19-related information and how they identified and evaluated specific COVID-19-related misinformation. This work exposes that COVID-19-related content with ‘positive energy’ is prevalent on social media in China. A significant number of interviewees exhibited a willingness to prioritize information valence over veracity when evaluating and sharing content with others. Further, the work revealed that Chinese citizens’ understanding of information ecosystems plays an important role in their attitudes towards censorship and official media, and their evaluation of both domestic and international information during the global crisis.
https://doi.org/10.1145/3449251
Families with teenagers are known to experience various challenges, as parents and teens often have conflicting opinions in regard to technology use. To understand how the disruption caused by SARS-CoV2-2 impacted dynamics around technology use within Asian Indian families with teens in the U.S., we conducted a mixed-methods study with 22 Asian Indian parent-teen dyads of different socioeconomic status (SES). Based on our empirical data, we present the complex picture of technology use in Asian Indian families during a period of disruption. We discuss the differences and similarities in (a) tensions that emerged in regard to technology use and mediation as participants from different SESs adjusted their daily life routines and (b) the ways technology helped them to develop practices that contributed to family resilience. Finally, we offer recommendations for the designers of technologies that can support parents and teens not only in times of crisis, but also under normal circumstances.
The COVID-19 pandemic upended the lives of families with young children as school closures and social distancing requirements left caregivers struggling to facilitate educational experiences, maintain social connections, and ensure financial stability. Considering families’ increased reliance on technology to survive, this research documents parents’ lived experiences adapting to technology’s outsized role alongside other shifts in family life associated with the COVID-19 pandemic. In this paper, we describe a 10-week study with 30 enrolled families with children aged 3 to 13 in the United States using the asynchronous remote communities (ARC) methodology to 1) understand the benefits and challenges faced by families as they adapted technology at home to navigate the pandemic, and 2) to ideate improvements to those experiences through co-design. We found that amidst gaps in infrastructural support from schools, workplaces, and communities, parents experienced deep anxiety and took on new roles, including tech support, school administrator, and curator of meaningful activities for their children. As parents shared bold and creative technology-based solutions for improving family well-being, schooling experiences, social life, and beyond, they demonstrated their capacity to contribute to new models of learning and family life. Our findings are a call to action for CSCW researchers, designers, and family-focused practitioners to work with learning communities that incorporate parent, teacher, and technology experiences in their academic and community planning.
The COVID-19 pandemic has dramatically shifted family life across home, work, and education, especially families from nondominant groups. As schools and other educational programs moved online, parents became the primary facilitators for their children’s learning. In this work, we conducted semi-structured interviews with 22 parents from nondominant groups. Insights from interviews highlight the technology-based learning experiences of young children during the pandemic, how parents facilitated these learning experiences, and the challenges parents and children encountered in these learning experiences. We summarize four parental facilitation patterns for children’s learning (i.e., designing learning, finding resources, managing, and teaching) and highlight equity issues in distance learning, such as unequal access to learning resources and quality education. Finally, we further reflect on potential solutions to address the challenges parents have reported and share implications for designing technologies that better address children’s and parents' needs during a crisis.
In response to the COVID-19 pandemic, networks of community organizers and activists mobilized to support their neighbors as part of mutual aid groups across the United States. Emergent community response is a common phenomenon during crisis, but mutual aid in the pandemic took on a distinct character, drawing on traditions of political and community organizing. Our research into these activities suggests that mutual aid organizing in relation to disaster is growing practice but remains evolving and contested. Drawing on interviews with organizers of mutual aid groups in New York, we identify a series of four dilemmas that mutual aid organizers encountered in their work, with impacts on their organizational strategy and technology choices. We then raise three implications for crisis informatics to support community response to disaster: taking a long view of crises, centering questions of equity, and adopting a transformative vision of emergency response.
Crisis informatics research has examined geographically bounded crises, \revision{such as natural or man-made disasters}, identifying the critical role of local and hyper-local information focused on one geographic area in crisis communication. The COVID-19 pandemic \copyedit{represents} an understudied kind of crisis that simultaneously hits locales across the globe, engendering an emergent form of crisis communication, which we term \textit{cross-local communication}. Cross-local communication is the exchange of crisis information between geographically dispersed locales to facilitate local crisis response. To unpack this notion, we present a qualitative study of an online ethnic community of overseas Taiwanese who supported fellow Taiwanese from afar. We detail four distinctive types of cross-local communication: situational updates, risk communication, medical consultation, and coordination. We discuss how the current pandemic situation brings new understandings to crisis informatics \revision{and online health community} literature, and what role digital technologies could play in supporting cross-local communication.
https://doi.org/10.1145/3476062
During crises such as the COVID-19 pandemic, people spontaneously initiate support groups, while established organizations like soccer clubs set non-regular goals, both offering help. Interested in the coordination of such help and potential challenges of collaboration, we conducted a virtual ethnography of a multi-level network located in Germany. We focused on aims, activities, and technological mediation, with Activity Theory as theoretical framework. Our findings show that the organizational aim of coordinating help was successfully achieved by connecting heterogeneous actors through digitization and institutionalization. Enabled by the context of the COVID-19 pandemic crisis, the network acted virtually, but was also able to integrate analog spaces of help. We identified six crucial implications regarding the use of technology and collaboration for building a successful volunteering network.
https://doi.org/10.1145/3476045