As each micro community centered around the streamer attempts to set its own guidelines in live streaming communities, it is common for volunteer moderators (mods) and the streamer to disagree on how to handle various situations. In this study, we conducted an online survey (N=240) with live streaming mods to explore their commitment to the streamer to grow the micro community and the different styles in which they handle conflicts with the streamer. We found that 1) mods apply more active and cooperative styles than passive and assertive styles to manage conflicts, but they might be forced to do so, and 2) mods with strong commitments to the streamer would like to apply styles showing either high concerns for the streamer or low concerns for themselves. We reflect on how these results can affect micro community development and recommend designs to mitigate conflict and strengthen commitment.
https://doi.org/10.1145/3544548.3580982
As a popular form of online media, videos have been widely used to communicate scientific knowledge on video-sharing platforms. These science knowledge videos take advantage of rich and multi-modality information which has the potential to provoke public engagement with science knowledge and promote self-learning. However, how communicators strategically make science knowledge videos to engage viewers, and how specific communication strategies correlate with viewer engagement remain under-explored. In this paper, we first established a taxonomy of communication strategies currently used in science knowledge videos on Bilibili and then examined the correlations between communication strategies and viewers’ behavioral, emotional, and cognitive engagements measured by post-video comments. Our findings revealed the landscape of rich science communication strategies in science knowledge videos and further uncovered the correlations between these strategies and viewer engagements. We situated our results within prior research on science communication and HCI, and provided design implications for video-sharing platforms to support effective science communication.
https://doi.org/10.1145/3544548.3581476
Producers of online peer-production communities (OPPCs) regularly experience conflicts with other producers. A deeper understanding of the producer conflict management approaches employed by community members could help OPPCs improve their conflict management tools. In this paper, we analyze the effectiveness of conflict management approaches employed by producers. Using OpenStreetMap (OSM) as a case study, we manually annotate OSM mappers' conflict management approaches from 384 online discussion threads contained in one of OSM's public communication channels. We investigate the effectiveness of conflict management by verifying whether producer discussions led to a solution. Our results show that online producer conflict management approaches with empathetic and proactive listening behaviors were more likely to reach a productive solution, whereas those approaches with negative online behaviors were less likely to do so. Based on these results, we reflect on how the user interface of OSM's public online communication channels could better support producers to manage conflict behaviors.
https://doi.org/10.1145/3544548.3581036
The emergent, dynamic nature of privacy concerns in a shifting sociotechnical landscape creates a constant need for privacy-related resources and education. One response to this need is community-based privacy groups. We studied privacy groups that host meetings in diverse urban communities and interviewed the meeting organizers to see how they grapple with potentially varied and changeable privacy concerns. Our analysis identified three features of how privacy groups are organized to serve diverse constituencies: situating (finding the right venue for meetings), structuring (finding the right format/content for the meeting), and providing support (offering varied dimensions of assistance). We use these findings to inform a discussion of ``privacy pluralism'' as a perennial challenge for the HCI privacy research community, and we use the practices of privacy groups as an anchor for reflection on research practices.
https://doi.org/10.1145/3544548.3581331
With over 1.5 million content creators, OnlyFans is one of the fastest growing subscription-based social media platforms. The platform is primarily associated with sexual content. Thus, OnlyFans creators are uniquely positioned at the intersection of professional social media content creation and sex work. While the motivations of experienced sex workers to adopt OnlyFans have been studied, in this work we seek to understand the motivations of creators who had not previously done sex work. Through a qualitative interview study of 22 U.S.-based OnlyFans creators, we find that beyond the typical motivations for pursuing gig work (e.g., flexibility, autonomy), our participants were motivated by three key factors: (1) societal visibility and mainstream acceptance of OnlyFans; (2) platform design and affordances such as boundary-setting with clients, privacy from the public, and content archives; and (3) the pandemic, as OnlyFans provided an enormous opportunity to overcome lockdown-related issues.
https://doi.org/10.1145/3544548.3580730
Do people trust social media? If so, why, in what contexts, and how does that trust impact their lives? Researchers, companies, and journalists alike have increasingly investigated these questions, which are fundamental to understanding social media interactions and their implications for society. However, trust in social media is a complex concept, and there is conflicting evidence about the antecedents and implications of trusting social media content, users, and platforms. More problematic is that we lack basic agreement as to what trust means in the context of social media. Addressing these challenges, we conducted a systematic review to identify themes and challenges in this field. Through our analysis of 70 papers, we contribute a synthesis of how trust in social media is defined, conceptualized, and measured, a summary of trust antecedents in social media, an understanding of how trust in social media impacts behaviors and attitudes, and directions for future work.
https://doi.org/10.1145/3544548.3581019