Previous studies have suggested that organizational social norms can positively affect employee well-being. However, such social norms have not been well developed during the post-COVID-19 transition to hybrid work, which combines office and remote work, and it is unclear how employees' perceptions of social norms for hybrid work affect their well-being. In this study, we investigated the impact of social norms for hybrid work on the well-being of hybrid workers living in Japan through a mixed-method approach consisting of an online survey (n = 212) and semi-structured interviews (n = 20). The results indicate that hybrid workers who feel subject to strong social norms have lower well-being. Conversely, those who are more willing to conform to social norms have higher well-being. Given our findings, we discuss implications for the design of systems to help hybrid workers conform to organizational social norms and to improve their well-being.
https://doi.org/10.1145/3544548.3581383
Automated recruitment tools are proliferating. While having the promise of improving efficiency, various risks, including bias, challenges the potential of these tools. An in-depth understanding of the perceived risk factors and needs from the perspective of both recruiters and job seekers is needed. We address this through an interview study in the high-tech industry to compare and contrast the concerns of these two roles. We found that the importance of clarifying position requirements and assessing candidates as "whole individuals" are commonly discussed by both recruiters and job seekers. In contrast, while recruiters tended to be more aware of cognitive bias and desired more tool support during interviews, job seekers voiced more desire towards a healthy candidate-company relationship. Additionally, both roles considered the uncertainty of the current technology capability and reduced human contact as concerns for using automated tools. Based on these results, we provided design implications for automated recruitment tools and related decision-support technologies.
https://doi.org/10.1145/3544548.3581548
The evolving socio-technical landscape in peri-urban Tanzania has paved the way for a dramatic increase in smartphone-supported micro and small enterprises. We conduct surveys and focus groups with 46 such entrepreneurs, shedding light on the internal mechanisms and external networks of their businesses. We uncover the new trust dynamics encountered in online interactions, the gendered aspects of this emerging business model, and the means through which people with low capital are reclaiming economic empowerment through entrepreneurship.
https://doi.org/10.1145/3544548.3580647
The rich detail generated by qualitative research is essential for understanding workplace contexts and processes for organizational development. This can be a highly involved and extensive process, thus limiting the number of people who can normally be allowed to fully participate. This is especially problematic when it comes to workplace collaboration and development, as it means that a large number of voices are not considered and heard. In this paper, we provide and implement a novel semi-automated approach that enables large-scale qualitative research. This was done within the context of developing a new organizational strategy for a large and diverse multi-lingual international development organization. We included over 150 different stakeholders whilst enabling their views to be collected and analyzed in depth. This case study demonstrates how to effectively implement qualitative interview research at scale with an application to the employee voice setting, contributing the tools and means to achieve this.
https://doi.org/10.1145/3544548.3581487
Financial abuse — the control of a survivor’s access to and use of financial resources — is highly prevalent in intimate partner violence (IPV) cases. Based on the reports of 158 survivors of IPV and 16 financial advocates, we present a comprehensive investigation into how abusers exploit technologies to harm survivors financially through various technical attacks and deceptive strategies. In doing so, we identify four motivations for abusers who use these harmful attacks and how these acts exploit, monitor, restrict, and sabotage a survivor’s financial well-being and independence. As each dimension of these financial harms warrants a tailored approach, we highlight potential directions for practice and research to protect survivors from technology-enabled financial harms. Broadly, we call for the financial technology sector to consider designing for intimate threats through adversarial thinking, recommend strategies for detecting financially abusive activity and provide guidance for how customer service agents may be financially abuse aware.
https://doi.org/10.1145/3544548.3581101
Risk assessment algorithms are being adopted by public sector agencies to make high-stakes decisions about human lives. Algorithms model “risk” based on individual client characteristics to identify clients most in need. However, this understanding of risk is primarily based on easily quantifiable risk factors that present an incomplete and biased perspective of clients. We conducted a computational narrative analysis of child-welfare casenotes and draw attention to deeper systemic risk factors that are hard to quantify but directly impact families and street-level decision-making. We found that beyond individual risk factors, the system itself poses a significant amount of risk where parents are over-surveilled by caseworkers and lack agency in decision-making processes. We also problematize the notion of risk as a static construct by highlighting the temporality and mediating effects of different risk, protective, systemic, and procedural factors. Finally, we draw caution against using casenotes in NLP-based systems by unpacking their limitations and biases embedded within them.
https://doi.org/10.1145/3544548.3581308