Under resourced & underrepresented communities

Paper session

会議の名前
CHI 2020
Digital-Enabled Last Mile: A Study of Passenger Trips in Rural, Low-density Populated Areas
要旨

Public transportation in rural areas is difficult due to low numbers of passengers and diverse needs, also reflected in the last mile problem that points to the distance to access transportation hubs in order to connect with core networks of transportation. In this paper, we study public transportation in rural areas using a digital-enabled, demand-responsive service called Plustur. This service was recently introduced as an effort to increase mobility in underserved rural areas by creating routes ad-hoc to answer to the last mile(s). We study how passengers and drivers understand Plustur, as well as experience the role of passenger. Our findings show that Plustur is viewed as a benefit for autonomy of mobility in rural areas, however is lacking in addressing integration of modes of mobilities, flexibility and spontaneous trips. We contribute with design implications for digital multimodal mobility services.

キーワード
Mobility as a service
demand-responsive transit
mobility on demand
digital-enabled passenger trips
著者
Maria Kjærup
Aalborg University, Aalborg, Denmark
Mikael B. Skov
Aalborg University, Aalborg, Denmark
Niels Agerholm
Aalborg University, Aalborg, Denmark
DOI

10.1145/3313831.3376509

論文URL

https://doi.org/10.1145/3313831.3376509

Community Collectives: Low-tech Social Support for Digitally-Engaged Entrepreneurship
要旨

With the rise of social media, entrepreneurs are feeling the pressure to adopt digital tools for their work. However, the upfront effort and resources needed to participate on these platforms is ever more complex, particularly in underresourced contexts. Through participatory action research over two years in Detroit's Eastside, we found that local entrepreneurs preferred to become engaged digitally through a community collective, which involved (a) resource-connecting organizations, (b) regular in-person meetings, (c) paper planning tools, and (d) practice and validation. Together, these elements combined to provide (1) awareness and willingness to use digital tools, (2) regular opportunities to build internet self-efficacy, and (3) ways to collectively overcome digital obstacles. We discuss our findings in the context of digital engagement and entrepreneurship, and outline recommendations for digital platforms seeking to better support economic mobility more broadly.

受賞
Honorable Mention
キーワード
Entrepreneurship
Digital Divide
Digital Literacy
Participatory Action Research
Qualitative Methods
Community Informatics
著者
Julie Hui
University of Michigan – Ann Arbor, Ann Arbor, MI, USA
Nefer Ra Barber
Eastside Community Network, Detroit, MI, USA
Wendy Casey
Eastside Community Network, Detroit, MI, USA
Suzanne Cleage
Eastside Community Network, Detroit, MI, USA
Danny C. Dolley
Eastside Community Network, Detroit, MI, USA
Frances Worthy
Eastside Community Network, Detroit, MI, USA
Kentaro Toyama
University of Michigan – Ann Arbor, Ann Arbor, MI, USA
Tawanna R. Dillahunt
University of Michigan – Ann Arbor, Ann Arbor, MI, USA
DOI

10.1145/3313831.3376363

論文URL

https://doi.org/10.1145/3313831.3376363

Digital Liminalities: Understanding Isolated Communities on the Edge
要旨

This paper brings together three distinct case studies to explore how social isolation and notions of liminality shape ontological security within communities on "the edge" of society. Each case study exemplifies the differing nature of liminality in everyday contexts and the extent to which increased digitalisation perturbs it in multiple ways. Taking an ethnographic approach, the research engaged with seafarers onboard container ships in European waters, communities in Greenland and welfare claimants in the North East of England. It posits that technological innovation must attend to the routinisation of everyday life through which people establish ontological security if such innovation is to be supportive. The paper thus moves beyond existing HCI scholarship by foregrounding the contextual and relational aspects of social isolation rather than the technological. It does so by advocating a ground-up design process that considers ontological security in relation to notions of liminality among communities on the edge.

キーワード
Isolation
Communities
Liminality: Ontological Security
Design Principles
Ethnography
著者
Rikke Bjerg Jensen
Royal Holloway University of London, London, United Kingdom
Lizzie Coles-Kemp
Royal Holloway University of London, London, United Kingdom
Nicola Wendt
Royal Holloway University of London, Egham, United Kingdom
Makayla Lewis
University of the Arts London, London, United Kingdom
DOI

10.1145/3313831.3376137

論文URL

https://doi.org/10.1145/3313831.3376137

When the Civic Turn turns Digital: Designing Safe and Secure Refugee Resettlement
要旨

Across Europe, refugees are required to engage with the "civic turn" -- a process of integrating refugees into the social and cultural aspects of the new land. Over a two-year period, we engaged 89 refugees settling in Sweden, to explore how accelerated and digitalised resettlement processes shape the civic turn. Framed within wider literature on transitioning and everyday insecurities, we show how this "digital turn" exacerbates existing barriers to resettlement experienced by refugees. By critically analysing these barriers, we reveal how the civic turn rests upon a series of everyday social and cultural practices and relations, which are largely ignored in digital service design. We show how this leads to a "vacuum" for our participants. We call on the HCI community to engage with this vacuum and understand resettlement as encompassing multiple digitally-mediated transitional phases of citizenry. We do so by focusing on the digitalisation processes shaping these transitions.

キーワード
Refugees
Resettlement
Everyday Security
Digital
Transition
著者
Rikke Bjerg Jensen
Royal Holloway University of London, London, United Kingdom
Lizzie Coles-Kemp
Royal Holloway University of London, London, United Kingdom
Reem Talhouk
Newcastle University, Newcastle upon Tyne, United Kingdom
DOI

10.1145/3313831.3376245

論文URL

https://doi.org/10.1145/3313831.3376245

Considerations for Implementing Technology to Support Community Radio in Rural Communities
要旨

Rural communities often lack platforms to support civic engagement and local deliberation. Community radio is intended to facilitate such functions, yet, radio technologies can be expensive and complex to use. To tackle this challenge, low-barrier radio technologies are becoming available. We argue that technology to support civic engagement and local deliberation are important, and design of such platforms must take into consideration specific community needs. We contribute by exploring the needs of three rural European communities. Findings indicate that communities are now distributed beyond place. Platforms for deliberation must include both hyper-local and geographically dispersed populations. Rural values of accountability, reliability and maintaining social harmony are important design considerations. Community radio platforms should support geographically distributed community connections, sharing of health and emergency information, preservation of heritage and as a space for advocacy and civic action.

キーワード
Rural
community media
community radio
著者
Laura Maye
University College Cork, Cork, Ireland
Sarah Robinson
University College Cork, Cork, Ireland
Nadia Pantidi
University College Cork & Victoria University of Wellington, Wellington, New Zealand
Liana Ganea
ActiveWatch, Bucharest, Romania
Oana Ganea
ActiveWatch, Bucharest, Romania
Conor Linehan
University College Cork, Cork, Ireland
John McCarthy
University College Cork, Cork, Ireland
DOI

10.1145/3313831.3376580

論文URL

https://doi.org/10.1145/3313831.3376580