Interacting with AI & robots

Paper session

会議の名前
CHI 2020
"And This, Kids, Is How I Met Your Mother": Consumerist, Mundane, and Uncanny Futures with Sex Robots
要旨

Sex Robots are no longer science fiction and may soon be-come widespread. While much discussion has developed in academia on their moral and social impact, sex robots have yet to be examined from a critical design perspective and are under-explored in HCI. We use the Story Completion Method(SCM) to explore commonplace assumptions around futures with sex robots and discuss those from a critical design perspective. Thirty five participants completed a story stem of a human encountering a sex robot or vice-versa. Through thematic analysis, we show narratives of consumerist relation-ships between humans and sex robots, stories that describe sex robots as highly-efficient sex workers that (out)perform humans in routinal sex activities, and narratives that explore sex robots as empathetic and sentient beings. Our participant-created stories both reinforce and challenge established norms of sex robots and raise questions that concern responsible design and ethics in HCI. Finally, we show opportunities and limitations of using multiple-perspective story stems in SCM

キーワード
Sex robots
human-robot interaction
sexual HCI
speculative design
research fiction
story completion method
ethics
著者
Giovanni Maria Troiano
Northeastern University, Boston, MA, USA
Matthew Wood
Newcastle University, Newcastle upon Tyne, United Kingdom
Casper Harteveld
Northeastern University, Boston, MA, USA
DOI

10.1145/3313831.3376598

論文URL

https://doi.org/10.1145/3313831.3376598

Embodiment Effects in Interactions with Failing Robots
要旨

The increasing use of robots in real-world applications will inevitably cause users to encounter more failures in interactions. While there is a longstanding effort in bringing human-likeness to robots, how robot embodiment affects users' perception of failures remains largely unexplored. In this paper, we extend prior work on robot failures by assessing the impact that embodiment and failure severity have on people's behaviours and their perception of robots. Our findings show that when using a smart-speaker embodiment, failures negatively affect users' intention to frequently interact with the device, however not when using a human-like robot embodiment. Additionally, users significantly rate the human-like robot higher in terms of perceived intelligence and social presence. Our results further suggest that in higher severity situations, human-likeness is distracting and detrimental to the interaction. Drawing on quantitative findings, we discuss benefits and drawbacks of embodiment in robot failures that occur in guided tasks.

キーワード
social robots
smart-speakers
conversational failures
time pressure
common ground
guided tasks
著者
Dimosthenis Kontogiorgos
KTH Royal Institute of Technology, Stockholm, Sweden
Sanne van Waveren
KTH Royal Institute of Technology, Stockholm, Sweden
Olle Wallberg
KTH Royal Institute of Technology, Stockholm, Sweden
Andre Pereira
KTH Royal Institute of Technology, Stockholm, Sweden
Iolanda Leite
KTH Royal Institute of Technology, Stockholm, Sweden
Joakim Gustafson
KTH Royal Institute of Technology, Stockholm, Sweden
DOI

10.1145/3313831.3376372

論文URL

https://doi.org/10.1145/3313831.3376372

動画
Genie in the Bottle: Anthropomorphized Perceptions of Conversational Agents
要旨

This paper presents a qualitative multi-phase study seeking to identify patterns in users' anthropomorphized perceptions of conversational agents. Through a comparative analysis of behavioral perceptions and visual conceptions of three agents — Alexa, Google Assistant, and Siri — we first show that the perceptions of an agent's character are structured according to five categories: approachability, sentiment toward a user, professionalism, intelligence, and individuality. We then explore visualizations of the agents' appearance and discuss the specifics assigned to each agent. Finally, we analyze associative explanations for these perceptions. We demonstrate that the anthropomorphized behavioral and visual perceptions of agents yield structural consistency and discuss how these perceptions are linked with each other and system features.

キーワード
conversational agents
interaction
personification
behavioral
visual
anthropomorphism
user perception
著者
Anastasia Kuzminykh
University of Waterloo, Waterloo, ON, Canada
Jenny Sun
University of Waterloo, Waterloo, ON, Canada
Nivetha Govindaraju
University of Waterloo, Waterloo, ON, Canada
Jeff Avery
University of Waterloo, Waterloo, ON, Canada
Edward Lank
University of Waterloo & Inria (& University of Lille), Waterloo, ON, Canada
DOI

10.1145/3313831.3376665

論文URL

https://doi.org/10.1145/3313831.3376665

What Are You Talking To? Understanding Children's Perceptions of Conversational Agents
要旨

Conversational agents (CAs) available in smart phones or smart speakers play an increasingly important role in young children's technological landscapes and life worlds. While a handful of studies have documented children's natural interactions with CAs, little is known about children's perceptions of CAs. To fill this gap, we examined three- to six-year-olds' perceptions of CAs' animate/artifact domain membership and properties, as well as their justifications for these perceptions. We found that children sometimes take a more nuanced position and spontaneously attribute both artifact and animate properties to CAs or view them as neither artifacts nor animate objects. This study extends current research on children's perceptions of intelligent artifacts by adding CAs as a new genre of study and provides some underlying knowledge that may guide the development of CAs to support young children's cognitive and social development.

キーワード
Conversational agents
perceptions
animacy
children
child-agent interactions
著者
Ying Xu
University of California, Irvine, Irvine, CA, USA
Mark Warschauer
University of California, Irvine, Irvine, CA, USA
DOI

10.1145/3313831.3376416

論文URL

https://doi.org/10.1145/3313831.3376416

Of Dolls and Men: Anticipating Sexual Intimacy with Robots
要旨

Sex and intimate technologies are important in people’s everyday lives. A class of technologies that is becoming increasingly more prominent in discussions of the future are sex robots. In this article, we present a qualitative analysis of posts from a forum where people describe their interactions with sex dolls and their motivations for using them through text and photographs. Forum users use dolls as a content authoring interface, imbue them with agency, and construct meaningful sexual relationships with them. Implications for the design of future robots and autonomous agents in humans’ everyday lives are discussed. We highlight that sex dolls are used for more than just sex; they provide fertile ground for embodied fictions and care of the self. Future, customizable technologies for sexual intimacy and wellness should account for this use.

著者
Norman Makoto Su
Indiana University, Bloomington, Indiana, United States
Amanda Lazar
University of Maryland, College Park, Maryland, United States
Jeffrey Bardzell
Indiana University, Bloomington, Indiana, United States
Shaowen Bardzell
Indiana University School of Informatics, Computing, and Engineering, Bloomington, Indiana, United States
DOI

10.1145/3301422

論文URL

https://doi.org/10.1145/3301422